Recent "go slows" with our servers, and what I am doing to stop it happening again...
Thu 22 Feb 2024 4:06 PM - Tanis Wylder
Hi everyone!
So as many of you are aware, over the last 48 hours we have had some lag and delays with the servers that run our beloved Fairies.
I have done some extensive research into our servers, and checked all server logs and other things.
I can report the following, there was NO attacks laid against us, all traffic was normal both incoming and outgoing, all requests were valid to the servers which tells me that there was something external to us that was causing the lag and what not.
I spoke with my hosting company who have advised that because we are hosted in a US data centre, they had some connectivity issues centre wide due to the fibre / mobile issues that the US had recently and that dribbled down to servers.
So, I have a plan to restart the servers daily now till my final fix is in place.
What is the final fix? Well I have reached out to our hosting company, and requested an upgrade of services from what we have, to their next tier. This will happen later next week [once I have a date / time I will advise] it means for approximately 10-20 minutes you will not be able to access your portal, conceptions, sales and the like [all vendors etc will be switched off before hand, and etc]
This will give us DOUBLE the resources we have now on all servers [web, database and backups], which for our normal load is well way than we need, but with our growth exploding [we are having an average of 450 crystals a day being born, up from 326 three weeks ago!] which will definitely future proof us and keep us tracking well!
I apologize for the go slows etc, sadly they were out of my control but I will stay ontop of it as much as possible!
<3 Tanis
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